"Southside Blooms is so important to our community and the youth that we support. "It's a privilege to help spread awareness of this impactful organization and to continue to drive forward a more sustainable and equitable future for Chicago." Now, we are excited to partner with Southside Blooms to positively impact the community and support its mission to alleviate poverty in underserved neighborhoods of Chicago" said Justin Holmes, Vice President of Marketing and Public Policy at Zipcar. "Since 2006, we've been working with the Chicago community to provide equitable and sustainable transportation through our car-sharing network. Zipcar has partnered with Southside Blooms to support the organization's efforts in creating jobs for at-risk youth, converting vacant lots into safe and productive community assets, and actively contributing to the health and resilience of the environment through regenerative farming practices. People who do not own a car drive less and embrace more sustainable forms of transportation, which means fewer vehicles on the road, less carbon emissions and a more sustainable environment, creating more space for people and the things they love, like green space for growing flowers. I'm happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request.Two Chicago Organizations Driving Urban Sustainability to Support the CommunityĪs a mission-driven organization, Zipcar aims to positively impact the communities it operates in by eliminating the need for personally owned cars (which sit parked about 95% of the time) and to enable simple and responsible urban living. With regret, I'm now closing my account and will make sure my case is known to as many existing users as possible, so that they are aware of what risks they are actually exposed to. The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. CONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for. First, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times.Īnd them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. Zipcar support was absolutely horrendous. Which I figured out only in August 2022, 1 year after the incident. Therefore, it was not paid on time and ended up with debt collectors. It turned out that Zipcar failed to notify me about the penalty ticket back in 2021. Will not be using Zipcar and I hope the countless people who had to spend tons of money out-of-pocket due to Zipcar cars' issues without compensation take them to court. The fact that they (including their CEO who refused to even give me the time of day to respond) were unwilling to mitigate the matter, especially when one of my concerns was their poor reviews, demonstrated to me that they are in fact a low quality company. Tracey ignored me and blocked my email (below is an image of the email I got notifying of the block).įor one, it does not cost $25 to obtain a driving record, and two, it demonstrated poorly on their company that they would not mitigate the matter considering the circumstances. I went on to speaking to a supervisor, who also did not refund the $25, and ultimately I contacted the CEO Tracey Zhen by email. I started with customer service within 12 hours, and they said they can cancel my membership but cannot refund the $25 application fee which they claim was used to obtain my driving record.
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